We’re here. We’ve made it to go live day. After weeks of to-ing and fro-ing between warehouses, suppliers, the planogram department, etc etc the day has finally come for the planogram to go down to the stores and for the stock to start filtering out of the warehouses. All we’ve got to do now is make sure it actually happens…easier said then done!
First drama of the day is the mail room loses the Queensland store planograms. Back to the printer we go. Three hours of printing and stapling later, Queensland is ready to go (again). Phew! The team’s stress levels have just started to subside when the warehouse co-ordinator informs us that one of the new products going into the range review has failed to show up. Rather embarrassingly, this is the first we’ve heard of this. Stifling the overwhelming urge to immediately contact the perpetrator of the crime and point out the error of their ways we’re forced into making a snap decision to either withdraw the planogram and postpone it or remove the absent product and overface. Whilst considering this I’m thinking of all the extra work for the stores and all the disruption to their planogram schedules that this would causes. Umm – removing the offending product might be the smartest move all things considered! The necessary arrangements are made and I make a mental note to treat any future promises by this company with extreme caution.
Thankfully, apart from these two incidents, the rest of the rollout is relatively straightforward. By the time hometime rolls around everyone is suffering mental exhaustion and half the team are carrying an RSI from repetitive use of the stapler from the mailroom glitch. Thank goodness we’ve only got to do 10 of these a year…..
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