I can’t put them off any longer. The pile of customer queries (or complaints) has been sitting in my in-tray waving at me for a couple of days now. And I’m running out of excuses It’s time to grab the bull by the horns, pick up the phone, get the e-mail going and start working through them. Repeat after me the customer is always right….
And don’t get me wrong, I know that they’re always right it’s just that they also don’t care that the reason you delisted that product was because it was selling one unit per week and the company producing it went bust. That doesn’t really feature – they just want it! And fair enough really.
I think I’m still mentally scarred from the last customer complaints clean-up session we had which resulted in a 47 minute telephone conversation with a lady running an animal sanctuary where one of the rescued possums there had an insatiable appetite for this particular product (god knows how they ever discovered this predilection but anyway – I didn’t even know that this formed part of a possums staple diet). The rest of the team by this point had packed up their desks and left the office in fits of laughter as I was left discussing the finer points of the range and suggesting alternative brands the possum might like to try. I kid you not!
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